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County discusses possible change in tax software

Challenges in the Jack County Tax Assessor-Collector office are forcing the department to consider changing its software.

As part of the Nov. 25 regular commissioners court meeting, officials within the TAC office spoke about the issues. Tax Assessor-Collector, Sharon Robinson, said problems began within the last 60 to 90 days.

Some of the issues are occurring when landowners go to make partial tax payments and the payment goes to the wrong place or does not get credited at all.

Other problems are coming from the online statements, legal descriptions of the land needed to make the payment, and not being able to contact someone with Pritchard & Abbott, the valuation consultants which the county works with, to help solve the problem in the eyes of the tax assessor-collector.

The company met with Robinson and her staff recently and things went well, but Robinson admits there are still some problems. Robinson hopes for more individual training with the company.

“We have seen some improvement in the last 30 days,” Robinson said. “I’m just worried about the next 30 days.”

For the full story, see the Wednesday, Dec. 4, edition of the Jacksboro Herald-Gazette.

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